Complaints
Last updated: January 2026
Our Commitment
At AllRatesToday, we are committed to providing excellent service. However, we understand that sometimes things may not meet your expectations. If you have a complaint, we want to hear from you and will work to resolve your concerns as quickly as possible.
How to Make a Complaint
You can submit a complaint through the following channels:
Send your complaint to: info@allratestoday.com
Written Correspondence
Send your written complaint to our registered address.
What to Include in Your Complaint
To help us resolve your complaint quickly, please include:
- Your full name and contact details
- A clear description of your complaint
- Any relevant dates, times, or reference numbers
- What outcome you are seeking
- Any supporting documentation
Our Complaints Process
Step 1: Acknowledgement
We will acknowledge receipt of your complaint within 2 business days.
Step 2: Investigation
We will investigate your complaint thoroughly. This may involve reviewing records, speaking with relevant team members, and gathering additional information.
Step 3: Response
We aim to provide a full response within 10 business days. If we need more time to investigate, we will keep you informed of our progress.
Step 4: Resolution
We will work with you to find a fair and appropriate resolution to your complaint.
If You're Not Satisfied
If you are not satisfied with our response, you can:
- Request a review by a senior member of our team
- Contact relevant regulatory authorities or ombudsman services in your jurisdiction
Contact Us
For any questions about our complaints process, please contact us at:
Email: info@allratestoday.com